California Exodus Moving and Storage LLC

This company moved us from California to Tennesse in May 2022. Original estimate was $6000. When movers arrived the foreman told us we had to pay $7000 more and if we cancelled the move we would have lost our deposit. The total move costed us over $14,000. When items arrived in Tennesse we had to put in storage as our home wasn't ready. They numbered every item and going through the boxes as we were moving there were missing over 20 items. After unpacking realizing what was missing all our electronic devices and video consoles and games and other items. My two pugs ashes are missing !!! I called and talked to Katie Cook and she finally sent me a claim from which was submitted but after 3 months it was denied and I had to resubmit the whole claim that was in April 2023. They have now ghosted me. No one will call me back or answer my emails. Some extensions have my number blocked. I just want a settlement I realize things deprecate but they don't ever respond. Heavy duty totes that said fragile on them had feet prints on them. DO NOT USE THIS COMPANY

Move size: 3 Bedroom Home Service cost: $14000

I was referred to California Exodus Moving at the end of May.Not only did Chris give me the lowest quote from 3 previous moving companies he also put together my pick with his operations manager Jim I wanted June 1st but the foreman and movers showed up as promised at the last minute.They packed all my stuff according the the way I requested a few fragile items to be special packed..I want to say I'm truly grateful for Christopher Clayton for his efforts and keeping me informed and Junior and his partner David.They did an excellent job.Highley recommend California Exodus Moving & Storage.(Michael H). Move Cost $500.00 Oakland To Louisiana.

Move size: 1 Bedroom Home Service cost: $4250

I choose Exodus Moving & Storage company on February 3, 2022 to ship my household goods from Vista, California to Sumter, South Carolina. I spoke with Mr. Jim Kirran, Assistant Operation Manager and repeatedly explained to him that I have very large furniture. I sent photos of my 6pcs Bedroom set, 3 pcs Couch sectional, and 6 pcs Large entertainment Center, and 50 inch floor model TV. He assured me that everything will fit in a 50 cubic sqft of a tracker Trailer for $4,300.00. On February 01, 2022 I deposit $1515.00 to reserve my moving date. The total amount was $4,300.00 with $2,500.00 on the date of pick up February 2. 2022. I was then told by the moving driver that I would need an additional 50 cubic sqft for my household good to fit. I was then told to speak with Joe Carlo, Senior Sale Consultant from this point forward. He explain that the first quote was just a ball park figure, and even though I sent photos the price will increase. The addition cost was $3,900

bring the gain total to roughly $8,100.00.

I feel mislead and that they practice in BAD faith. For a moving company to be in business for over 15 years, they should have known how much my household goods would cost by cubic sqft and totaled cost. I feel if they were straight forward with me about the price, I would have looked around for more affordable prices with other moving companies. I feel betrayed and bamboozled by their DISHONESTY. I'm a military veteran suffering from PTSD, DEPRESSION AND ANXIETY. Do to the Bad Faith of the ordeal with Exodus Moving and Storage company. I have missed days from work, and required further treatment at the VA hospital for my medical condition. The household goods are from my fiancee who passed away 4 years ago on Super Bowl Sunday. The furniture is reminiscent of her passing away, I don't have alot of items to remember her by. It's very sentimental to me. But to be taken advantage of in my mental state is unfair and inconsiderate. I had to pawn her engagement ring and some of my father's WWII memorabilia, and borrowed money just to make the final payment of $3,900.00 yesterday. I hope you take this review into consideration and not treat people just as a Number, we have lives too. During the COVID epidemic.

Move size: 1 Bedroom Home Service cost: $8100

Don’t trust them. They told me it would be 6,000 to go from Cali to ny. I had to pay a upfront deposit of 2600. After loading my stuff it is now 20,000. They wouldn’t cancel the move, refund my money, or even deliver first and get paid at drop off. I don’t have it but could have got a loan if they would have showed up in ny with my stuff but they won’t. they say they are going to auction off all my stuff but If they aren’t able to deliver and get paid then they probably already lost and damaged my stuff. They are also rapidvanlines and moving relocation systems and pac coast movers. Guess what. They seem to always lose and damage peoples stuff

Move size: 3 Bedroom Home Service cost: $20000

Ignore all of these 5-star reviews. They're most likely contrived. Just go to BBB first, and you'll see that they are rated "F". The reviews are as recent as August. My review will be added to them, too. This company starts as if they are ethical, but in the middle of the transit, called my son and threatened to store his stuff unless he paid his balance before they arrived. He had already paid his deposit, and the contract clearly stated that the balance was due upon arrival. On top of that, they stated that they'd be delivering on August 9th, and his stuff didn't arrive until August 16th... AT 1:00 IN THE MORNING!

Move size: Partial Move Service cost: $3000

DO NOT HIRE. LOOK AT THEIR BBB RATING FIRST (also view Yelp reviews on these guys)! They will lure you with professionalism and a low quote up-front over the phone to win your business (take advantage of you). Offer to match and beat any other quote. Then on move day, they will send unprofessional movers and hit you with a huge change order only after loading your items onto the truck, claiming "you didn't read the contract". All lies and deceit. Furthermore, their moving foreman tore up the signed contract on pick-up day and littered the street with it after they finished loading up (see photo). SUPER SHADY. Just an insane amount of unprofessionalism. They need to do estimate job walks like any other professional mover, as they do not know how to appropriately estimate and quote jobs. Finally, expect serious delays on the back end. Please avoid and save yourself the stress.

Move size: 2 Bedroom Home Service cost: $10000

This company told me that they were not a broker and that they move all items themselves. They also told me that they specialize in antiques. I have text messages that prove all of this. The rep “Trish” that I spoke with kind of pushed me into waiving my full replacement option for damaged items. Boy do I regret that. Literally almost every item they wrapped got damaged. A hole through one of my china cabinets, broken mirror on another. Antique couch and chair broken. Broken piano sheet music bench. Broken rocking chair and so much more. Only to find out my replacement is .60 a pound. To fix these items is going to cost way more than that. Back to them not being a broker they brokered my move to other companies and then tried saying they deliver to all other states but not Texas. What?!?! Why wasn’t I informed of this before I had you pick up my stuff? Stay away from them. Complete scam artist.

Move size: 4+ Bedroom Home Service cost: $11000

Let me start off by saying that my wife and I spent many hours researching moving companies from our move across the country. We had estimates from 6 or 7 different companies and had in-home walkthroughs from 2-3 different companies. We ended up going with California Exodus because our support representative, Brian Stanley, seemed super friendly and personable on the phone. Brian felt real when we spoke, and he advised me of some of the 'dangers' of using brokers and how other companies would give us unfair estimates over the phone, but that Cali Exodus wasn't about that. Even though Cali Exodus's quote was a little bit higher than the competition, my wife and I felt comfortable enough putting down a deposit with them all things considered.

We were very wrong.

After getting our money, Brian completely ghosted us. Someone who was so easy to get in contact with prior to the deposit became impossible to reach. I would call every other day or so, leave messages, and send emails, and NONE of those correspondences were ever replied to. It got so bad, that I assumed that Brian had left the company. Since he was my only point of contact, I called into Cali Exodus pretending to be a new customer... only to find out that he was still with the company, and was just not returning my calls. By sheer luck, I somehow managed to come across Joe Stoia's number, (one of Brian's managers) who luckily, was very responsive when I called or emailed him directly.

Our stuff was picked up when the movers said they would arrive, that was good. The movers were professional enough, and had our stuff out of our 2 BR apartment in about 4 hours. It was then, that my wife and I were charged an extra $4,000 for 'extra' space that we had taken up on the truck. Seemingly, Brian's estimate, even after a tour of our apartment, was WAY OFF. Not only that, but we were charged an additional $200 for "materials" that the workers used to wrap some of our stuff (chairs, table, ect.). This was not made clear to us before the movers did it.

We were asked when our "earliest deliver date was" for our stuff to arrive. We told them October 1st. Apparently, this date means almost nothing, because our stuff did not arrive until October 27th. Again, many calls to Brian went unanswered while my wife and I were freaking out about how our stuff had not been delivered when we thought it would.

Finally, our stuff was delivered! Much to our disappointment, many of our major items that the delivery guys packed had been broken or damaged. These items include: Our dining room table (missing 1 leg, many dings and scrapes on the top face of the table. basically 100% garbage now), our entertainment center (two of the three supporting legs were either loose, or broken off completely), my desk (dings in the front right where I sit), our dresser (wood split at the bottom base of the dresser), and our skimboard never even arrived. Additionally, we were charged an extra $175 because the drivers needed to use an elevator to get to our apartment.

FYI: The claims process requires you to get your damaged valuables an estimate of how much it would cost to fix. They also require original receipts. You get $0.60/pound of items deemed broken.

All in all, this was a horrible experience that has turned me away from hiring a moving company ever again. I would urge everyone on the verge of using Cali Exodus movers to LOOK ANYWHERE ELSE. The positive reviews you see must be paid actors or employees of Cali Exodus because there is no way that they are deserving of ratings as high as they have. You would be better off renting a U-Haul and driving your own stuff yourself. Never in a million years would we have expected our move from SoCal to Florida to cost over $13,500. BUYER BEWARE!!!

Move size: 2 Bedroom Home Service cost: $13750

I originally thought I had found a winning mover. I was sorely disappointed. The day they arrived with the van, I had to run a quick errand while a friend stayed at the apartment. By the time I came back they had left, saying I had specified too many items to load and they could only take our bed and a certain number of boxes. My signed agreement said otherwise. I was furious. The company refused to make it right and then refused to return our deposit! They said it was non-refundable, even though it was over $1,000. Please don't hire this moving company!!

Move size: 1 Bedroom Home Service cost: $3400